Society faces a huge challenge in the expectations of its citizens for digitalisation, apps, communication in many different channels, paperless forms, and the ability to easily interact with the community.
This places completely new demands on public authorities in terms of mind-set and the building of systems, not only for ease of use, but also for security, identity management, sustainability and compliance, which must all be managed from a totally new perspective.
One important trend is the aging population, with a rising dependency ratio. Should we use digitalised solutions such as health monitoring and automation? This is an interdisciplinary challenge with ethical, technological, political, economic, and business perspectives brought to the fore, and as advisors we must be able to handle every aspect.