More efficient public administration and more accessible services for citizens

ICT for Sustainable cities and communities

For sustainable cities and communities of the future Information and Communications Technology (ICT) can support the public administration to improve its efficiency; this is where digitalization steps in. Electronic services available at a single access point also benefit users, making transactions more efficient and straightforward. The administration costs are reduced, accessibility improved and a platform for inclusion provided.

The Ministry of Finance prepared a program named National Architecture for Digital Services and handed it over to the Population Register Centre for implementation. Cybercom will execute three major projects: service view, user identification and the role and authorization service.

Existing and online services will be further developed for the new service. Public authorities will let customers express their wishes instead of being controlled from above.

It improves the dialog between public authorities and citizens, and provide efficiency gains through crowdsourcing, collaboration and innovation.

The service will also include prompts to remind people of when their tax return should be submitted, or vehicle inspection carried out, for example.

Each user will be able to customize the service view to display the services they require – including services offered by commercial operators. The program aims to include a comprehensive selection of public and private service providers.

Electronic user identification will be built so that all public services will be available with a single sign-on.

The role and authorization service will allow people to act on behalf of their children or parents, for example, who are under their guardianship.

The projects included in the National Architecture for Digital Services are being prepared and are scheduled for completion by the beginning of spring 2017.

Cybercom's role

Cybercom will provide the public administration with a service that will reduce the silos that separate units in the organization and improve the automation so improving the efficiency of services offered to the public.

  • The project will draw on Cybercom's solid competence in agile software development projects.
  • The project is based on open source code.
  • The project is scheduled for completion in 2017.

A beta version of the service will become available late in 2015:

#Goal 11 - Sustainable cities and communities

"It is well aligned with the new Sustainability Development Goals; #Goal 11 - Sustainable cities and communities - Make cities and human settlements inclusive, safe, resilient and sustainable", says Timo Laaksonen, Cybercom.


Goal 11: Sustainable cities and communities. The goal is aimed at making cities and communities inclusive, safe, resilient and sustainable. Västtrafik is reducing congestion and providing more accessible and sustainable public transport in the Gothenburg region.


Timo Laaksonen


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