Vastuu Group promotes the digitalisation of the built-up environment and helps sector companies comply with their legal obligations, among other things. With reliable data, Vastuu Group creates a better and more sustainable life for people and the environment and is a pioneer in its field. The company has cloud services and data publicly available on Amazon Web Services (AWS). Cybercom helps Vastuu Group manage the services and data safely on a 24/7 basis, while also ensuring their functionality and availability through the use of sustainable solutions.
"We have been very happy and pleased with the way Cybercom collaborates with us. The level of expert services provided by Cybercom remains consistently high, and we see major added value in their AWS-certified professionals and technical evangelists.
Max Bernoulli, Head of Operations, Vastuu Group
Functionality and availability of services at the core of the business
Already for years, Vastuu Group's services have been operated in diverse cloud environments, both public and private, also making use of conventional data centre services as necessary. However, at some point Vastuu Group noticed that their AWS cloud services had fallen into a secondary role, and there was no-one in their organisation to master the services as a whole and take ownership of them.
Vastuu Group then began looking for a cloud service partner that could provide the necessary support services directly on AWS as well as manage and oversee the services 24/7 to ensure their functionality. Based on thorough due diligence, they selected Cybercom as partner, and the parties' Passionate Support for AWS collaboration was kicked off at the beginning of 2019. Passionate Support includes 24/7 on-call services all around the year, infrastructure and architecture design services in AWS environments, and implementation.
Continuous functionality and availability are the most critical aspects relating to the services that are publicly available for all. One of these public cloud services provided by Vastuu Group is called Zeckit. The service offers information on all Finnish companies, covering their background and featuring customer evaluations. Zeckit falls within the agreed service scope of Passionate Support.
AWS cloud services reliably operated and maintained by a partner
In the first phase of the collaboration, Cybercom began operating the client's AWS cloud service accounts. This ensured the client's access to the AWS support offered by Cybercom as part of the Passionate Support service package.
Having begun operating the accounts, Cybercom carried out a current state analysis of Vastuu Group's service. The analysis covered in detail the client service make-up, operating principle and building method. All the findings were documented, and the services were successfully transitioned to be operated and maintained by Cybercom's Service Desk 24/7.
"I've been extremely content with their Passionate Support customer service that is available 24/7. They are quick to respond, and any interruptions have been swiftly dealt with. Especially I'd like to commend the Service Desk's proactive way of operating and embracing an anticipatory mindset in their contacts with the client. In view of business continuity, it is absolutely critical for us to obtain any information relating to service functionality in advance, so that we can anticipate the measures needed and focus on the right ones.
Max Bernoulli, Head of Operations, Vastuu Group
Cybercom built a carefully considered infrastructure for the client's public cloud service, which will support the development of services and the business in the future.
A higher standard of data confidentiality through consistent application of best practices
Cybercom and Vastuu Group have expanded their collaboration further. Among other things, Cybercom helps the client to harness AWS Well-Architected Framework practices. This allows the parties to standardise the utilisation of AWS services and build an AWS architecture for cloud environments by making use of management models and environments that comply with the best practices. Thanks to the standardisation, the client can verify to its own customers that the services are built correctly and are always available and that the standard of data confidentiality is higher than before.
The goal is to produce sustainable and responsible services
For years already, Vastuu Group has aimed at producing environmentally friendly services in a responsible way. This involves utilising digitalisation for purposes such as reducing the environmental load resulting from unnecessary use of print documentation. Sustainability also plays a strong part in Cybercom's services and values. Cybercom evaluates each client project against UN's sustainable development goals. At the heart of all its services is the desire to implement solutions that are sustainable for the client long into the future and that allow optimisation of energy savings and sustainable use of resources and physical materials, for example.
UN Sustainable Global Goal number 11: To create inclusive, safe and sustainable cities and neighborhoods. The aim is to pay attention among others to urban air quality and environmental well-being.
Vastuu Group has been very happy with the results and quality of Cybercom services. Cybercom provides the client the management of AWS services and related expert consultation with a proactive approach and a quick response time. Furthermore, Cybercom helps the client to anticipate any measures to be carried out regularly and prepare for them. These measures serve to ensure that the client has a comprehensive idea and understanding of the things it needs to know and focus on to ensure service continuity.