BTC Bahamas – Network & Operation Audit and PMO


Challenges

BTC experienced unplanned outages that plagued landline and mobile services for up to 15 hours.

The operator was penalized by the regulator and asked to provide corrective actions plan in short period.


Solution

Cybercom performed 2 comprehensive audits for the Network, and the Technical Operations including Processes & Human Resources.

Weaknesses were identified and reported with over 200 recommended corrective actions proposed.


Results

  • Network is readjusted without single point of failure.
  • Network resiliency and reliability were greatly improved, avoiding further outages.
  • Network operations improved with processes to proactively tackle network issues.

Andreas Carlberg

Key Account Manager

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