"We're thrilled about the Administration's show of trust," says Anders Franzén, MD of Cybercom Sweden East. "In the near, mid-, and long term, we anticipate many opportunities to assist other country-wide operations in streamlining administration and increasing services for Sweden's residents."
The Administration decided to invest in a new information system for document and task management. Right now, it manages nearly one million tasks annually. The implementation is being launched with two types of tasks; it affects about 100 internal users and covers about 10,000 tasks annually. Within three years, the Administration expects that all 25 types of tasks will be implemented in the task management system. A total of 1,500 employees will work with the new solution.
Every day the Administration manages volumes of various customer-related tasks. To meet increased requirements and comply with international standards from customers, enterprises, and other authorities, the Administration is streamlining its task management operation. That's why the Administration decided to implement IT support for task management, using a standard product that provides a common technical platform for task management.
After procurement evaluation, the Administration knew that the W3D3 platform and Cybercom as the service provider, best fulfilled the Administration's needs and requirements. W3D3 covers task management, and Microsoft SharePoint 2007 covers document management. Document and task management system implementation provides better opportunities to manage, distribute, publish, and archive our documents, tasks, and publications.
We've run many W3D3-based document and task management projects," says Andreas Lalangas, key account manager at Cybercom Sweden East. " W3D3 received the highest ranking in most categories during another state agency's procurement (Verva). Cybercom works with FormPipe Software, which owns W3D3, and we've noticed continuous, increasing demand from organisations that want to implement e-administration."
Anders Franzén, MD, Cybercom Sweden East, +46 70 526 7515
Andreas Lalangas, key account manager, Cybercom Sweden East, +46 8 726 7604
Patrik Anshelm, acting communications manager, Cybercom Group, +46 70 971 1284