OMSI provides easy service and maintenance for mobile phones

2005-03-08, 10:00
A new interface offers efficient PC-based service and maintenance for mobile terminals at points of sale, in the supply chain and any other possible service locations.

The mobile phone manufacturers Nokia, Siemens and Sony Ericsson have today announced an initiative for an open service interface, called Open Mobile Service Interface (OMSI). Based on Web service technologies, OMSI is a communication interface between the service application and manufacturer plug-ins on the service/maintenance PC, and it is independent of the connection or connector used between the PC and phone.

The purpose of OMSI is to enable one single PC application to perform services and maintenance for any manufacturer’s phones. It simplifies services and maintenance for mobile terminals at points of sale, in the supply chain and any other possible service location. The services can be software updates, diagnostics, device tests and user setting configurations.

Other mobile phone manufacturers as well as operators, application providers and other industry players are invited to join the OMSI effort (see OMSI is administrated by Cybercom, which has developed the first solution implementation together with the three manufacturers.

OMSI offers business opportunities and attractive servicing and housekeeping for operators as well as product opportunities for service application providers.

For further information:

Magnus Månsson, OMSI Project Manager, Cybercom, phone +46 708 25 96 05,
Nokia Technology Communications, phone +358 7180 36376
Siemens AG, Communications Mobile Devices CC Global Repair Management, Dr. Rupert Blank, phone +49 2842 95 5256,
Sony Ericsson Corporate Communications, phone: +44 (0) 208 762 5858

About Nokia: Nokia is a world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones, devices and solutions for imaging, games, media and businesses. Nokia provides equipment, solutions and services for network operators and corporations.

About Siemens Communications: Siemens Communications is one of the largest players in the global telecommunications industry. Siemens is the only provider in the market that offers its customers a full-range portfolio, from devices for end users to complex network infrastructures for enterprises and carriers as well as related services. Siemens Communications is the world’s innovation leader in convergent technologies, products and services for wireless, fixed and enterprise networks. It is the largest Group within Siemens and operates in more than 160 countries around the world. In fiscal 2004 (year-end September 30), its 60,000-strong workforce posted sales of approximately 18 billion euros. More about Siemens Communications at

About Sony Ericsson: Sony Ericsson Mobile Communications serves the global communications market with innovative and feature-rich mobile phones, accessories, PC-cards and M2M solutions. Established as a joint venture by Ericsson and Sony in 2001, with head quarters in London, the company employs 5,000 people worldwide, including R&D sites in Europe, Japan, China and America. For more information, please visit

About Cybercom: Cybercom Group is a high tech consultancy that uses leading-edge technologies and offers business critical solutions within telecom. The company serves telecom and other markets. It was launched in 1995; since 1999, it has been quoted on the Stockholm stock exchange´s O list (Stockholmsbörsen). Cybercom has operations in 10 countries and offices in Denmark, Norway, Sweden, and the UK. The Group employs about 370 people (an average of 13 years´ consulting experience). Find out more at

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