Telenor Spider

Customer challenge:

• Increase competition between subcontractors
• Build-out processes varies within the business unit
• Divergent value added in each phase across the business unit

Cybercom delivery:

• Cybercom has delivered the complete IT-solution
  - Business process design
  - Development
  - Test
  - Maintenance
  - Additional development projects

Customer benefit:

• One system for managing expansion of all of Telenor’s network –  fixed, mobile and cable-TV
• Processes (instead of one-off project approach)
• Over 400% increased order volume at 30% less resources
• Employees can perform tasks in all business areas
• Significantly reduced subcontractor prices
• Global Excellence in BPM & Workflow Award Silver Award 2006