Developing and running IT projects takes a lot of time and money. To stay within a budget, it’s important to have control over costs.
Cybercom offers Service Management (SM), which guarantees high quality and service levels at a fixed price. With SM, Cybercom takes on maintenance and development of IT systems that are in operation.
This service can include customised and third-party applications. The concept clarifies responsibilities, activities, and costs related to support, development, and operation of a system or an application.
Cybercom’s SM concept focuses on all key business processes that demand maximum use of applications – from business development and management to technical support. It’s a structured way of working that enables contracted service levels and facilitates accurate cost forecasting.
Each SM service is driven by one or more service level agreements. Cybercom’s management team, together with customer and supplier representatives, regularly follow up on the SM services.
We run larger SM projects for our largest international customers.