Situation
A requirement was presented to Cybercom by a Mobile operator group in East Africa (2 Networks, both 2G/3G)
Challenge
- Difficulties to manage planning and roll out due to lack of resources, sub-optimally functioning organizations and logistical challenges.
- Roll out performance degraded to a level that Operator risks falling a long way behind its competitors in service and quality
Reasons
- Lack of relevant resources in technical and managerial aspects related to roll out
- Absence of functioning processes and procedures for planning, roll out and quality control
Requirement & wanted solution
- Network Quality to be improved to rival and exceed competitors networks
- Roll out of network to be massively increased so as to match and exceed competitors networks
Solution
- Cybercom assumed turnkey responsibility of planning, roll out and network quality
- Large onsite teams were assembled with very short mobilization time
- In a short time the network was radically improved in both coverage and quality, meeting and exceeding competitors networks
- Fully transparent processes were implemented across all planning and roll out functions
- Once yearly network master plan is produced to implement business objectives for the year