For telecom operators, the Billing & Customer Care function is a central utility interfacing most functions of its business. In many cases the solution consists of a mixture of systems that are either off-the-shelf products configured according to the telecom operators need or custom built systems.
With the experience from many successful system and service implementation projects Cybercom knows how to manage the processes involved in implementing new or enhanced Billing and Customer Care functionality.
Furthermore, Cybercom can offer expertise within Billing & Customer Care to support the telecom operator with varies roles and services. Cybercom’s understanding of our clients’ business need as well as the technical aspects of Billing & Customer Care enables us to evaluate and select Billing & Customer Care solutions that comply with our clients’ needs. Cybercom’s aims to provide the most cost-efficient, scalable and flexible Billing & Customer Care solutions tailored accordingly for each telecom operator’s requirements.
Cybercom’s Billing & Customer Care competence is primarily in:
Cybercom’s Billing & Customer Care service offering includes:
- Procurement & contract management
- Requirement management
- Build and integrate
- Test management
- Application
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