Operational Support Systems (OSS) are key components when it comes to a Telecommunications Service Provider’s ability to quickly meet the customers’ ever changing demands while at the same time maintaining a high quality service delivery to its exiting customer base.
In today’s competitive environment customers want their services and products to work out-of-the box with a minimum of configuration required. This places significant requirements on an operator from an IT point of view. For example, operators must have the flexibility to make rapid changes to their Order Management flows in response to changes in its product offering while still maintaining the ability to handle high volumes at peak business hours. Add to this the challenges offered by the continued trend of convergence between what traditionally were separate product offerings, it becomes quite clear that today’s telecommunications provider faces dramatic pressure to keep up in the OSS arena.
Cybercom has in-depth knowledge of the issues telecommunication providers are faced with today. We have extensive experience with different IT solutions in the following key OSS areas:
- Order Management
- Provisioning
- Fault Management
- Inventory Management
Cybercom has active partnerships with a number of product vendors in the above mentioned areas and as such works with its customers to find the most suitable solution to address the customer’s unique challenges.
Additionally, Cybercom closely follows on-going standardization developments within the industry in order to provide our customers with the latest available both in methodology and technology. Examples of this include the TeleManagement Forum (TMF) and the efforts surrounding:
- Shared Information Datamodel (SID)
- Enhanced Telecom Operations Map (eTOM)
- OSS Through Java (OSS/J)
Our service offerings within this area include:
- Provisioning
- Operations and Maintenance
- Network inventory