The digitalisation of Finnish public administration is taking another major step forwards. In line with government guidelines, the plan for the future is to send messages from authorities to citizens primarily to an electronic postbox instead of via paper mail. Paper mail will still be sent to citizens who are not able to use e-service channels.
The Suomi.fi online service provides public administration customers with access to public services, their own data and electronic messages sent by public administrative bodies to citizens – all of this in a simple form, in one place.
“Internet use has shifted heavily to mobile devices, and we have also very strongly applied the mobile first thinking in the planning of Suomi.fi services. All of our online services are responsive, and for digital messaging we are also creating downloadable mobile apps for iOS and Android devices. The apps allow us to implement many features that facilitate the user experience compared to just the browser version,” says Janne Viskari, Director, Digital Services, at Population Register Centre.
The first versions of the Suomi.fi Messages mobile app will be released this year on Android and iOS. A good user experience and a high level of availability are very important aspects of mobile services designed for citizens.
“The development of Suomi.fi's mobile apps represents a significant advancement in the range of public digital services offered to citizens. Suomi.fi's mobile messaging services will help citizens interact with authorities electronically. Indeed, we are confident that when the mobile app is developed, it will be used by millions of people in Finland. We are pleased that this project will further reinforce the collaboration between Cybercom and the Population Register Centre,” says Veli-Matti Nurminen, Managing Director, Cybercom Finland.
Janne Viskari, Director, Population Register Centre
+358 295 535 022
Veli-Matti Nurminen, Managing Director, Cybercom Finland
+358 50 385 9911
Kristina Cato, Head of Communications, Cybercom Group
+46 708 644 702