In 2008, Cybercom's recognized technical expertise extends internationally into mobile services, portal solutions, security, and embedded systems – which are all cross-sector areas. For example, Cybercom can function as a catalyst between the telecom and automotive industries, provide reliable solutions, and apply lessons learned in one sector to another sector. Cybercom's public sector, media, and telecom projects multiplied during the year. The company broadened its customer base and reduced dependency on individual customers; no customer accounted for more than 17% of sales. Frame agreements (master contracts) became more important in 2008; customers with such agreements account for about 70% of sales. New frame agreements were signed with, for example, two Danish state operations: AMS – the National Labour Market Board and SKI – a procurement company for state and local operations; IKANO Bank; two county councils: Jämtland and Uppsala; Linköping municipality; Saab; SAS; Swedish National Road Administration; TeliaSonera; and TDC (communications solutions provider).
The 10 largest customers represented 63% of total sales. Cybercom's list of major customers remains stable and includes Alma Media, ASSA ABLOY, Ericsson, Kone, Millicom, Nokia, PFA Pension, Saab, Sandvik, Sony Ericsson, Swedish National Labour Market Board, Swedish Road Administration, Telenor, TeliaSonera, and Volvo.
Most of Cybercom's revenue comes from telecom, although its customer base expands continuously to enable spin-off deals in its areas of expertise.
A large portion of Cybercom's revenues come from turnkey projects and service management. These assignments extend over long periods of time, usually over a few years. And in such cases, Cybercom enters into close partnerships with its customers.
Frame agreements have become increasingly crucial throughout the IT industry. Cybercom has frame agreements with all major customers. The frame agreements usually have a term of 2–3 years.