Director's report Business processes
Cybercom has three main processes in its operation:
- Business development - development of Cybercom's services, solutions, and assignments.
- Sales - planning, sales, and customer relations.
- Delivery - production and delivery of services, solutions, and assignments to the customer, and follow-up and evaluation together with the customer.
Several supportive functions, such as PR, marketing, HR, IT, and accounting departments, supplement the main processes.
The main processes and supporting functions have been developed so that Cybercom can retain and use the knowledge and experience that the company continually develops. The results of development work are documented on an ongoing basis.
Clear, user-friendly business processes boost the quality of analysis and decision making, and facilitate knowledge transfer among individuals at Cybercom. And risk of losing important experience and knowledge if employees leave the company is reduced.
Business development
Development of new product solutions normally takes 6-18 months from concept to the finished, ready-to-use solution. Development efforts occur in close co-operation with customers, primarily in the areas of embedded systems, portals, and billing. Cybercom has gradually developed close relationships with its customers, and often, Cybercom is a business-critical part of customers' development initiatives. Development is mainly customer-specific, although a general product solution is sometimes created that is suitable for many customers.
Customers
Frame agreements with customers are very important to Cybercom. This also applies to the sector as a whole, because customers tend to procure increasingly large volumes from a smaller number of suppliers. Cybercom now has frame agreements with all major customers.
Cybercom's account managers are responsible for their key accounts in all geographic markets in which the customer operates, because most customers in telecom operate in several countries.
Cybercom's major customers at Group level include:
- AB Volvo
- Alma Media
- AMS, the Swedish National Labour Market Board
- ASSA ABLOY
- Ericsson
- John Deere
- Kone
- Millicom
- Nokia Mobile Phones
- Nokia Siemens Networks
- Pentland Brands
- PFA Pension
- Reuters
- Saab
- Sandvik
- Sony Ericsson
- Tele2
- Telenor
- TeliaSonera
Recruitment
Recruitment is one of the most critical factors required to ensure Cybercom's continued profitability and growth. The company concentrates on systematically identifying future capability needs with the aim of securing access to skilled staff.
Keeping key employees and attracting new ones is a strategic issue for Cybercom. The company has a broad recruitment base that also encompasses sectors outside IT and telecom. Cybercom's co-operative ventures with universities and colleges in 2007 led to greater numbers of recently graduated consultants being recruited.
Quality
Cybercom complies with international quality standards, and most of the company's services and solutions comply with ISO 9001, the international quality standard. One of the company's most important quality objectives is security of delivery; Cybercom's goal is to have 100% satisfied customers. With the aim of maintaining Cybercom's international competitive strength, it is of central significance that the company meets customers' requirements for service, quality, and precision.
Environment
Cybercom's operation has low environmental impact, which is mainly attributable to consumption of office materials and disposal of computers. The company requires that (1) its suppliers of office materials and computers comply with TCO 95 and TCO 99, environmental standards, and that (2) all material can be recycled. Cybercom takes part in Folksam's annual Climate Index for listed companies; in 2007 Cybercom received a high ranking for its climate work.
IT
Operation and change procedures are well-documented in the company's information security policy and in the business support system. Cybercom continually conducts systematic work to protect data and systems against judged threats. The company's goal is to constantly improve use of IT support in all processes.
Brand
Cybercom's brand is primarily based on three basic documents: The brand platform, the communication platform, and the graphic profile. The brand platform defines fundamental values of the Cybercom brand. The communication platform defines how the brand is to be communicated to its various target groups. And the graphic profile defines how the brand's visual identity should be perceived and controlled. The goal of Cybercom's branding initiative is to focus on the company's solutions and their unique value, distinguish the company from its competitors, stimulate positive brand associations and expectations, and contribute to a clear internal focus.
Financial reporting
Cybercom conducts ongoing work on financial reporting and follow-up of profitability. The aim is to assure correct evaluation of planned and implemented measures. Financial reporting is based on the annual budget, which is followed up monthly. Ongoing reporting provides a sound foundation for the quarterly forecasts that are made.
R&D
Cybercom is an experienced outsourcing partner for many European customers. The company works in all product life-cycle phases. It focuses on technology-driven business areas and customers' entire value chains. Cybercom's services cover full staffing and equipping of R&D departments as well as opportunities for hosting some online services.
The Cybercom model
The Cybercom model provides a general overview of company methodology - from concept to implementation and customer delivery.
